The 360 Framework
Strong EMS organizations don't happen by accident. They are built by competent providers, confident leaders, and organizations willing to adapt. The 360 Framework is how Nancy Magee works on all three at once.
Why 360
A well-trained crew can't make up for a schedule nobody can fill. A strong recruitment push stalls if new members walk into an agency with no plan and no one ready to lead. And the best leaders burn out when the systems underneath them are fragile.
That's why Redesigning Volunteer EMS looks at the whole organization. Every program and engagement fits under one of three connected pillars, and every conversation starts by asking how the three are working together at your agency.
Competent, confident providers
EMS education that builds clinical competence and confidence, so providers are ready when the call finally comes, regardless of call volume, staffing model, or geography.
Nancy's education work focuses on helping providers build competence and confidence, whether that's teaching a new EMT, leading a conference session, or bringing a workshop to your agency.
Systems and organizations that last
Recruitment, retention, agency systems, and organizational sustainability for volunteer and rural EMS: the day-to-day work that decides whether an agency is still answering calls in ten years.
Operations
A practical framework for helping volunteer EMS organizations confront change, strengthen leadership, improve sustainability, and build a future worth fighting for.
Operations
Interactive workshops designed specifically for volunteer EMS providers and leaders, addressing recruitment, retention, leadership, workforce development, and organizational resilience.
Operations
A pilot program that helps volunteer and rural EMS agencies build recruitment and community engagement through agency-led social media content, guided by a designated Team Lead, a structured monthly content workflow, and a 30-day pilot launch process.
People ready to lead through change
Leadership development, consulting, and presentations that prepare the people who lead EMS organizations: officers, boards, and the emerging leaders who will follow them.
Leadership
The essential work nobody volunteers for, but every successful agency depends on: governance, planning, finance, accountability, and organizational health.
Leadership
Will your agency's survival instincts overcome its comfort-zone instincts? A workshop challenging participants to examine organizational assumptions, identify barriers to change, and build practical action plans before circumstances force change upon them.
Most agencies come to Nancy with one problem and discover it touches all three pillars. Start with what's in front of you, and she'll help you see the rest.