Volunteer & rural EMS
Redesigning Volunteer EMS helps volunteer and rural EMS organizations build stronger people, stronger systems, and sustainable organizations, so they're still answering the call for generations to come.
Why this work matters
Across the country, volunteer and rural EMS agencies face unprecedented challenges: recruitment and retention struggles, leadership transitions, workforce shortages, financial pressures and increasing regulatory requirements. The agencies that thrive in the future will not be the ones that cling to yesterday's solutions. They will be the ones willing to adapt.
Quality emergency care shouldn't be determined by geography, call volume, staffing model or ZIP code. Volunteer and rural providers answer the same calls and carry the same responsibility as everyone else.
The 360 Framework
Education, Operations, and Leadership aren't separate problems. Nancy's 360 Framework works on all three together, because a gap in one shows up in the other two.
Competent, confident providers
EMS education that builds clinical competence and confidence, so providers are ready when the call finally comes, regardless of call volume, staffing model, or geography.
Systems and organizations that last
Recruitment, retention, agency systems, and organizational sustainability for volunteer and rural EMS: the day-to-day work that decides whether an agency is still answering calls in ten years.
People ready to lead through change
Leadership development, consulting, and presentations that prepare the people who lead EMS organizations: officers, boards, and the emerging leaders who will follow them.
Agency Solutions
“Volunteer EMS represents far more than a staffing model. It is a commitment to community, a responsibility to one another, and a belief that ordinary people can accomplish extraordinary things when they choose to serve.”
Programs
Meet Nancy Magee
Nancy Magee has spent her career challenging the assumption that excellence in EMS is determined by geography, call volume, or staffing model.
Her work has focused extensively on volunteer and rural EMS, not because those agencies deserve different standards, but because they are often expected to meet the same standards while facing very different challenges.
Live community conversation
Redesigning Volunteer EMS PodChat is an informal live conversation for EMS volunteers. Volunteer EMS providers and leaders talk recruitment, retention, operations, leadership, management, sustainability, and whatever else is on everyone's mind that week.
Weekly schedule
Wednesdays
8:00 PM Eastern
Check the PodChat page for cancellations, special topics, or guest hosts that week.
From the Field
Visit Insights for updates.
Where Nancy will be
Planning a conference? Invite Nancy to speak.
Whether your agency is struggling with recruitment, planning for leadership succession, evaluating sustainability, or looking for a conference speaker, Nancy is ready to help.